Water Division

The Water Division is responsible for maintaining and operating the municipal water distribution system in accordance with industry standards promulgated by the American Water Works Association and all applicable state and federal regulations. The goals of the division are to provide adequate and reliable water for domestic use and fire protection while promoting the health, safety, and welfare of the community. The specific functions are:

• Maintenance and repair of 135 miles of water mains, 10,000 service connections, 1,500 hydrants, and 2,000 valves;
• Repair and replacement of 10,000 water meters.
• Investigation of customer complaints for high bills, poor pressure, and leaks.
• Maintenance of public water supply services, reservoirs, and grounds.
• Maintenance and repair of motor vehicles and equipment.
• Snow removal from fire hydrants.
• Processing of water and sewer utility invoices.
• Inspection of public and private plumbing systems in compliance with state regulations for cross connection control.
• Administration of programs to promote water conservation.
  

Sewer Division

The Sewer Division is responsible for maintaining and operating the municipal sewer and surface water drain systems in accordance with all applicable state, federal, and Massachusetts Water Resources Authority regulations for the collection and discharge of wastewater. The specific functions are:

• Maintenance and repair of 103 miles of sewer mains and 117 miles of surface water drains.
• Cleaning and repair of 2,344 catch basins and 1,675 manhole structures.
  Remove snow from catch basins to provide for roadway drainage during storms.
• Investigate customer complaints for sewer backups and drainage problems.