The Town of Brookline seeks to ensure that members of the community who are hearing or speech impaired have telephone access to each of the Town’s officials, services and departments. In order to ensure such access, the Town has installed text telephones (TTYs) in these
locations:
TTY Numbers
| Human Relations and Youth
Services |
(617)730-2327
|
| Brookline Adult and Community Education
Program
|
(617) 739-7656
|
|
Brookline Police Department
|
(617)734-2952 |
|
Police and Fire Emergency
|
911 |
| Library
|
(617)730-2364
|
|
Recreation - Eliot Center |
(617)739-7698 |
| Selectmen's Office |
(617)730-2213 |
| Town Clerk |
(617)730-2572 |
In order to allow persons who are hearing or speech impaired to communicate with Brookline officials or departments that do not have TTYs, the Town currently recognizes the Massachusetts Relay Service as a means of communicating with such persons. The Massachusetts Relay Service enables hearing people to communicate over regular telephone lines with people who are hearing or speech impaired. The Service is available on a twenty-four hour a day basis and does cost either the caller or the receiver any more than the usual telephone rates for local and long distance calls.
An instruction sheet for making and receiving calls using the Massachusetts Relay Service is
here. Please ensure that copies of this memorandum and the attached instruction sheet are distributed to each official and employee of the Town who makes and receives telephone calls in the course of their Town related duties or employment.
If there are any questions concerning the Massachusetts Relay Service, please contact
Patty Paige in Information Services at (617)730-2002.
MAKING AND RECEIVING CALLS USING MASS RELAY
1. To make a call, dial 711.
2. Ask the Relay Operator to dial the area code and telephone number of the TTY (text telephone) you wish to dial.
3. The Operator will type your spoken words to the TTY and will read the typed words from the TTY back to you.
4. Speak slowly and directly. Remember that your speech should be directed to the person that you have called, not to the Operator.
5. Each time you finish your part of the conversation say the words “Go Ahead.” This will signal the person you are calling that they can respond to you.
6. To receive a call using Mass Relay, answer the call, and, after the Relay Operator has identified him or herself, follow steps 3 – 5, above.
For more information about Mass Relay, please contact Mass Relay Customer Service at (800) 720-3479 or visit www.massrelay.org.
|
